1- General conditions of purchase and acceptance
These general conditions of purchase (hereinafter "General Purchase Conditions") govern the acquisition, through the website www.happy-lab.es, by customers HAPPY-LAB (hereinafter the "Customer") . Data identifying the responsible Shop are:
NIF: B 59895805
Optics Street, 13 Nave 13
08755 Castellbisbal (Barcelona) Spain
Inscribed in the Mercantile Registry of Barcelona, volume 21471, folio 219, sheet B.22557, 2nd registration.
To make purchases in the shop will need to accept these Terms of Purchase. Acceptance of the General Conditions of Purchase mean the express, full and unreserved all the General Conditions of Purchase as published by HAPPY-LAB at the time of Customer's access to the shop acceptance. In case you do not agree with the content of these General Conditions of Purchase, you should not buy at our online store.
HAPPY-LAB may modify unilaterally at any time we deem appropriate, the configuration of the present, the conditions of service and content, and eliminate, limit or suspend them temporarily or permanently, and prevent access to them trying to inform the user of the change through your email or through its publication on the page, as long as the circumstances so permit.
SHOP reserves the right to modify the commercial offer presented on the website (changes to products, prices, promotions and other commercial and service conditions) at any time.
2. Order Confirmation:
To order, you must follow the online purchasing procedure and click "Checkout". After this, you will receive an email acknowledging receipt of your order. Note that this does not mean that your order has been accepted, since it is an offer that we make to buy one or more products. All orders are subject to acceptance and we will confirm such acceptance by sending an email in which you confirm that the product has been paid (Payment Confirmation). Once ready we will inform you by sending an email in which we will confirm that it is being sent (Confirmation). The contract for the purchase of a product between us (Contract) will only be formed when we send you the Delivery Confirmation.
They will be under contract only those products listed in the Order Confirmation. We are not obligated to supply you any product that might have been asked to confirm you sending them in a separate Order Confirmation.
3. Applicable taxes:
The prices of the products displayed in the store include Value Added Tax (VAT), if any, is applicable. Purchases will be delivered within the territory of any of the member states of the European Union are subject to VAT. Purchases must be delivered in territories not members of the European Union States, the Canary Islands, Ceuta or Melilla are exempt from it.
In making your order, the customer can freely choose between paying the purchases made by bank transfer, credit card or Paypal account. All information exchanged between the client and Gourmandise. S.L. including payment, they are made through a secure server (SSL) to ensure your security in all transactions.
Our bank Banc Sabadell ES24 0081 0646 3800 0130 1139 BIC: BSAB ESBB
Account holder: Gourmandise, S.L.
5. Form, shipping costs and time:
You can select the shipping method among the possible for your shipping area. You should be aware that the delivery, quality of service, delivery point and the cost will be different for each mode of transport. The delivery date in your home depends on the chosen product availability and shipping area. Indicative deadlines transportation are available in the section of our web transport cost.
Delivery times are from 09:00 to 18:00 h
6. Return Policy
According to Article 4 of Royal Decree 1906/99, December 17, will have a period of up to 7 business days to terminate the contract, whether for claims or returns. However, following our commitment to guarantee, HAPPY-LAB wide within 15 days, with the purchase slip, along with the product, without penalty to your office. All these rights can be exercised, subject to the provisions of the Law 23/2003 of July 10, warranty in the sale of consumer goods.
To do this, you must contact us by email (firstname.lastname@example.org) within a maximum period of 15 days from receipt of the request, clearly indicating what the problem or reason for return. Please keep in mind that for us to process any exchange or refund is essential that prior contact with us. We will not accept any exchange or refund if we have not previously been reported.
In this case, after receiving the merchandise in its original packaging and in perfect condition, proceed to refund the amount on your credit card. However transportation costs of returning your account. Similarly, a copy of the same delivery note inside the package must be included.
There shall be no exchange or return products that are not in the same condition in which you received, or have been worn beyond simply opening the product.
7. Security and confidentiality:
Protecting your personal information is one of the concerns HAPPY-LAB in its relationship with customers and third parties. In order to preserve and guarantee your privacy at all times, and in strict compliance with the provisions of Law 15/1999, of December 13, Protection of Personal Data ( "LOPD") and Royal Decree 1720 / 2007 of 21 December, approving the Regulations implementing the Organic Law 15/1999.
HAPPY-LAB informs you that, with the completion of the registration form and accepting it by clicking the "OK" button, your personal data will be stored and processed in files owned by HAPPY-LAB, which, for legal purposes , it is identified as responsible for them.
You must fully complete the registration form. Otherwise, HAPPY-LAB can not lend the services offered on the Portal. Particularly, to operate in HAPPY-LAB.ES, you will further facilitate the personal data that purpose are indicated on the registration form. The User declares that all information provided to access this Portal and in the course of using it, is true, complete and accurate, and is committed to keeping it updated.
The user is considered legally informed consent and expressly authorizes HAPPY-LAB to store and process personal data provided in the registration, the resulting computer processes and from the use of the shop ON LINE (data obtained from the purchases) in order to manage, maintain, and control the execution of service and expected market research use profiling purchase order to apply benefits, discounts and additional offers related to your condition Titular derived or not analysis of your buying habits.
Also, you can exercise the rights of opposition, access, rectification and cancellation by going GOURMANDISE, S.L. C. Optics, 13 Nave 13 (08755 Castellbisbal) Barcelona-Spain
The parties submit, at its option, to resolve conflicts and renouncing any other jurisdiction, the courts of the customer's home. In the event that the purchaser is domiciled outside Spain, both parties submit, expressly waiving any other jurisdiction, the Courts of Barcelona, Spain.
9. Expiration Dates:
HAPPY-LAB.ES promises to deliver the products displayed with a date of minimum durability as shown below:
Teas, infusions and rooibos: forfeitures 12 months (minimum)